![]() The operating system should recognize the USB Device and launch the Found New Hardware Wizard, if not try a different USB connector on the PC. Make sure it's properly supported and the connected wires aren't pulling the device out, not making a proper connection. Place the USB Capture Device directly in a USB 2.0 connector on the PC, preferably a rear port not some kind of extension USB Hub. ![]() Reboot the PC, close all unnecessary running programs, disconnect from the internet and turn off / stop antivirus and firewall software. Disable User Account Control (UAC) in Windows Vista, clean all cache, cookies, private data, clear history, delete the temp file contents (start run %temp%), run disc cleanup, empty the recycle bin, run disc defragmenter on the operating system C / installation drive. Things I do before installation, in this order. After 'Preparing your computer for installing Roxio products' here.
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